Terms & Conditions

Queen’s Crown Guest House

Welcome to Queen’s Crown Guest House. These Terms & Conditions govern the use of our website, accommodation reservations, and services offered by Queen’s Crown Guest House.

By accessing our website, making a reservation, or staying at our establishment, you agree to be bound by these Terms & Conditions. We encourage all guests to read them carefully before proceeding with a booking.

1. Reservations & Bookings

All reservations are subject to availability and confirmation by Queen’s Crown Guest House.

Guests are required to provide accurate and complete information when making a reservation, including their full name, contact details, number of guests, and intended arrival and departure dates.

A reservation is considered confirmed once the required payment has been successfully processed and a booking confirmation has been issued.

Queen’s Crown Guest House reserves the right to decline or cancel a reservation where inaccurate information has been provided, subject to applicable South African law.

2. Accommodation Rates & Payments

All accommodation rates are displayed in South African Rand (ZAR), unless otherwise stated.

The applicable rate will be determined by the selected room, dates of stay, number of guests, and any applicable promotions or additional services.

Payment may be made through the secure payment methods available on our website.

Depending on the booking terms, guests may be required to pay the full accommodation amount upfront or a specified deposit to secure their reservation.

Any outstanding balance must be settled before or upon arrival, as communicated during the booking process.

Queen’s Crown Guest House reserves the right to update accommodation rates and promotional offers. Confirmed reservations will be honoured in accordance with the agreed booking terms and applicable law.

3. Cancellation & Refund Policy

Cancellation requests must be submitted directly to Queen’s Crown Guest House using the contact details provided on our website.

The applicable cancellation and refund conditions will be communicated at the time of booking.

Refunds, where applicable, will be processed in accordance with the booking terms and the provisions of the Consumer Protection Act 68 of 2008.

Certain bookings, including promotional or non-refundable rates, may be subject to specific cancellation conditions, provided these conditions are lawful and clearly disclosed before payment.

Where a guest fails to arrive without prior cancellation, the reservation may be treated as a no-show and the applicable charges may be applied in accordance with the booking terms and applicable law.

4. Check-In & Check-Out

Standard check-in and check-out times will be communicated during the reservation process or through the guest’s booking confirmation.

Guests are requested to arrive within the designated check-in period and vacate their rooms by the stipulated check-out time.

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests who anticipate arriving late are requested to notify Queen’s Crown Guest House in advance.

5. Guest Responsibilities

Guests are expected to conduct themselves respectfully and responsibly throughout their stay.

Guests agree to:

  • Respect the privacy, comfort, and safety of other guests and staff.

  • Maintain the accommodation in a clean and reasonable condition.

  • Comply with all applicable house rules.

  • Avoid excessive noise or disruptive behaviour.

  • Refrain from engaging in unlawful activities on the premises.

  • Report any damage, maintenance issues, or concerns promptly.

Queen’s Crown Guest House reserves the right to take reasonable and lawful action in response to serious misconduct or breaches of these Terms & Conditions.

6. Occupancy & Visitors

Each accommodation unit has a designated maximum occupancy limit.

Guests may not exceed the permitted number of occupants without prior approval from Queen’s Crown Guest House.

Visitors may be permitted at the discretion of management and must comply with the applicable property rules.

Unauthorised overnight guests may result in additional charges or other reasonable action, subject to applicable law.

7. Damage, Loss & Liability

Guests are responsible for damage to the property, furnishings, equipment, or other facilities caused by their negligence, misuse, or wilful misconduct.

Queen’s Crown Guest House reserves the right to seek reasonable compensation for verified damage or loss, subject to applicable law.

Queen’s Crown Guest House will take reasonable steps to maintain a safe and comfortable environment for its guests.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under South African law, including rights afforded to consumers under the Consumer Protection Act.

Guests are encouraged to take reasonable care of their personal belongings. Any lost property should be reported to management as soon as possible.

8. Special Requests & Additional Services

Special requests, including room preferences, early arrival, late departure, and additional services, are subject to availability and confirmation.

Queen’s Crown Guest House will make reasonable efforts to accommodate such requests but cannot guarantee fulfilment unless expressly confirmed.

Additional charges may apply where applicable.

9. Privacy & Personal Information

Queen’s Crown Guest House respects the privacy of its guests and is committed to protecting personal information.

Personal information collected during reservations, payments, and guest communications will be processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information may be used for:

  • Processing and managing reservations.

  • Communicating booking details and confirmations.

  • Facilitating payments and refunds.

  • Providing guest services.

  • Complying with applicable legal obligations.

Personal information will not be sold to third parties. Information may be shared with authorised service providers where necessary to facilitate bookings, payments, or the provision of services, subject to applicable law.

For further information, please refer to our Privacy Policy.

10. Website Use

The content on the Queen’s Crown Guest House website is provided for general information and reservation purposes.

Guests agree not to misuse the website, interfere with its operation, or engage in any unlawful activity.

While reasonable efforts are made to ensure that website information is accurate and up to date, accommodation descriptions, photographs, amenities, and other information may occasionally be subject to change.

Any material changes affecting a confirmed reservation will be communicated to the guest, subject to applicable law.

11. Force Majeure

Queen’s Crown Guest House shall not be held responsible for delays, interruptions, or inability to provide services resulting from circumstances beyond its reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, or other unforeseen events.

Any affected reservation will be handled reasonably and in accordance with applicable South African law and the relevant booking terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms & Conditions shall be handled in accordance with applicable South African law.

13. Amendments

Queen’s Crown Guest House reserves the right to amend these Terms & Conditions from time to time.

Updated terms will be published on this website, together with the revised date.

Changes will not unlawfully affect the rights of guests with existing confirmed reservations.

14. Contact Information

For enquiries regarding reservations, payments, cancellations, or these Terms & Conditions, please contact Queen’s Crown Guest House through the contact details provided on our website.

We appreciate your choice of Queen’s Crown Guest House and look forward to welcoming you.

Queen’s Crown Guest House

Where comfort, elegance, and exceptional hospitality meet.